Terms and Conditions

Our quality delivery service is free of charge in most of Europe. Please allow one day for handling your order. You will receive an email or text message with tracking details where you can manage the delivery. Macam and our delivery partners are responsible for delivering the order to the address on the order.

Due to Covid-19, deliveries are often contactless. Under normal circumstances, a signature is required. Seven days after the order is shown as delivered, it is accepted by the customer as fully complete and received. Macam does not take any responsibility for claims of loss after this time.

UK Delivery Costs

  • Standard Delivery (2-3 Working Days) - Free
  • Express Delivery (1-2 Working Days) £4.25

European Delivery Costs

  • Germany (4 Working Days) - Free
  • France (7 Working Days) - Free
  • Spain (7 Working Days) - Free
  • Italy (7 Working Days) - Free
  • Austria (7 Working Days) - €4,20
  • Belgium (7 Working Days) - €4,20
  • Rest of Europe (7 Working Days) - €7,00

Express Delivery

  • Germany (1-2 Working Days) - €6,70
  • France (2-3 Working Days) - €6,70
  • Spain (2-3 Working Days) - €6,70
  • Italy (2-3 Working Days) - €6,70
  • Austria (2-3 Working Days) - €8,40
  • Belgium (2-3 Working Days) - €8,40
  • Rest of Europe - Not Available

Delivery Rules & Restrictions

  • We cannot deliver to PO boxes or British Forces Post Office addresses.
  • You will receive notifications of any difficulties encountered with processing your order or any cancellations within your order as soon as possible following the identification of any issues.
  • Due to logistical difficulties in making deliveries to some remote regions, we don't ship to postal codes starting with GY*, GBA*, GBJ*, JE* and the postal codes: GX11 1AA, AI 2640, ASCN 1ZZ, BBND 1ZZ, BIQQ 1ZZ, FIQQ 1ZZ, PCRN 1ZZ, SIQQ 1ZZ, STHL 1ZZ, TDCU 1ZZ, TKCA 1ZZ, PR3 1PR, TW1 1DG, NN6 7GW, PR3 0BQ, SG8 7DY, CR3 6SG, JE2 4ER, M19 2AW, M19 2AP.

Editing & Cancelling orders
We allow 4 hours after an order is placed to allow cancellation. If you would like to cancel an order, get in touch with us by phone or email.

We're committed to selling high-quality products; however, we also know that there are times when you need to exchange or return an item bought from us. Therefore, we offer 30 days no quibble returns policy.

For all returns, please complete the online returns form, and we will come back to you explaining the options available.

Product Development
As all products are continually being improved, Macam reserves the right to change designs, dimensions, pricing and descriptive matter at any time without notice.

Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products.

Stock Availability
We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case the website will accept the order, with the expected in-stock date shown at checkout and on the product page.

Customs and Import Duties
All prices quoted on this Website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

Macam warrants that the goods will be delivered to the customer in the quantities ordered and that the goods will for 30 days from delivery be free from material defects or damage caused solely by faulty materials or poor workmanship.

Macam Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Macam Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Macam Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Macam Ltd and any other associated company of Macam Ltd as if references to Macam Ltd included references to each such associated company.

While Macam Ltd uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Macam Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Macam Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Macam Ltd will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Macam Ltd may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Macam Ltd.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright & Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Macam Ltd or its content and technology providers or their respective owners. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited.