We want you to be happy with what you have bought. If a bag is not right, you have 30 days from receiving it to send it back for a full refund, as long as it is unused and undamaged. No quibbles.

Changed your mind, or ordered the wrong bag?

Send it back within 30 days, unused and in its original packaging, and we will refund the full purchase price. Return postage is at your cost. We would recommend a tracked service so you can see it arrive with us.

Damaged, faulty, or not what you ordered?

That is on us. Get in touch before sending anything back and we will cover the cost of putting it right, return postage included. Email info@macamfilter.com with your order number, and a photo if something has arrived damaged.

Not sure whether the bag fits?

Ask us before you order, or before you send anything back. Tell us the make and model of your machine and we will confirm. We would much rather get you the right bag than process a return.

Your legal right to cancel

Our 30-day policy sits on top of your statutory rights, it does not replace them. If you are a consumer, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving one. To use that right, email us at info@macamfilter.com within 14 days of delivery. You then have a further 14 days to send the goods back, and we will refund you within 14 days of receiving them. Under this right the cost of return postage is yours, unless the goods are faulty or were described incorrectly.

How to return an item

1. Make sure it is unused. The bag must not have been fitted or used, and should be free of marks or signs of handling.
2. Pack it up. Put it back in its original packaging so it stays protected in transit.
3. Include your order reference number. Write it clearly on the parcel or put a note inside. Without it we cannot match your return to your order.
4. Send it back to the address below. Return postage is at your cost, and we recommend a tracked service so you can follow it.
5. Share the tracking number. Reply to your order email, or email us directly, so we know to expect it.

Return address
Macam Ltd — please add YOUR ORDER REFERENCE NUMBER
Kingsway Business Park
Corston, Malmesbury
SN16 0HW
United Kingdom

Telephone 0203 535 0605
Email info@macamfilter.com

Refunds

We will email you once your return has arrived and been checked. Approved refunds go back to your original payment method within 10 working days, though your bank may take a little longer to show it. If more than 15 working days have passed since we confirmed your refund, please chase us at info@macamfilter.com.

Exchanges

The quickest way to swap to a different bag is to return the one you have and place a new order, rather than waiting for an exchange to be processed.

Delivery costs and times are on our Delivery page.