Easy Returns
We're committed to selling high-quality products; however, we also know that there are times when you need to exchange or return an item bought from us. Therefore, we offer 30 days no quibble returns policy.

For all returns, please complete the online returns form, and we will come back to you explaining the options available.

Have you changed your mind?
If it is less than thirty days since you received your order then you can return it to us providing it is unused and in the original packaging with all of the component parts and any promotional items received. Returned items should be in saleable condition with no writing or labels applied.

Has the product been damaged in transit?
Should you receive any parcel from us that contains damaged goods, this should be notified to Customer Services, as soon as possible within the first thirty days of purchase. However, to help us improve our service, it would be helpful to let us know no later than seven days from receipt.

Faulty product?
If the goods are faulty or have become defective within the first thirty days of purchase, please contact us to arrange a return and refund.

Received an incorrect item?
If the contents of your delivery differ from what you were expecting or what appears on your invoice, please notify Customer Services as soon as possible within the first thirty days of purchase.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@macamfilter.com. Please note that returns will need to be sent to the following address: 

Macam Ltd, 21 Murfett Close, London, SW19 6QB, United Kingdom, m: +44 778 555 2991
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@macamfilter.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@macamfilter.com.